At AceWin88, your privacy is more than a legal obligation — it is a genuine commitment we make to every member. This document clearly sets out how we collect, use, store, and protect your personal information in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).
Our six core commitments to keeping your personal data protected at all times
All data handling practices at AceWin88 are in full compliance with Malaysia's Personal Data Protection Act 2010. We process your personal data only on a valid legal basis and for the purposes clearly stated in this policy.
Every bit of data transmitted between your device and AceWin88's servers is protected by 256-bit SSL encryption — the highest industry standard. Your data stays secure whether you're playing slots, baccarat, or making a deposit via Touch 'n Go or DuitNow.
AceWin88 has never sold, rented, or transferred your personal data to third parties for marketing purposes, and we never will — not without your explicit consent. Your data belongs to you, not to us.
You have the full right to access, correct, transfer, or request deletion of your personal data from AceWin88's systems at any time. Your request will be processed within 14 business days with no unreasonable conditions attached.
AceWin88 uses cookies solely to enhance the user experience and for internal analytics purposes. You can manage your cookie settings through your web browser. We do not use third-party cookies to track your activity outside the AceWin88 platform.
AceWin88's data protection systems undergo regular security audits by both internal and external cybersecurity teams. Any identified vulnerabilities are addressed promptly to ensure the personal data of our more than 100,000 active members remains protected at all times.
Welcome to the AceWin88 Privacy Policy. This document is an agreement between you ("Member", "User", or "you") and AceWin88 ("Platform", "we", "us") that outlines our commitment to protecting your personal data.
AceWin88 is Malaysia's leading online entertainment platform, offering a wide range of games including slots, baccarat, live casino, and Sports Betting covering football such as the Malaysian Super League and English Premier League, badminton, and e-sports. We understand that your trust is our most valuable asset — and protecting your privacy is our primary means of maintaining it.
This Privacy Policy applies to all information collected through the AceWin88 website, mobile app, and all our official communication channels including email and live chat. By registering an account or using AceWin88's services, you agree to the practices described in this policy.
Legal Basis: The AceWin88 Privacy Policy is drafted in accordance with the provisions of Personal Data Protection Act 2010 (PDPA) Malaysia, which is the primary legislation governing personal data processing in the country. We comply with all seven data protection principles established under the PDPA.
AceWin88 only collects personal data that is strictly necessary to provide you with a quality service. Below are the categories of data we collect:
| Data Type | Example | Requirements |
|---|---|---|
| Full name | As shown on your MyKad or passport | Required |
| Date of birth | For age verification (18+) | Required |
| National identification number | MyKad or passport number | For KYC verification |
| Email address | For account communications | Required |
| Mobile phone number | Active Malaysian mobile number | Required |
| Residential address | For address verification | For KYC verification |
We collect information relating to your financial transactions on AceWin88, including deposit records via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX (Maybank2u, CIMB Clicks), withdrawal records, betting history, and bank account details registered for fund withdrawals. Full card numbers are not stored on our servers — only secure tokens issued by certified payment processors are retained.
AceWin88 systems automatically record certain technical information when you use our platform, including:
Important Note: AceWin88 does not collect sensitive category data such as health information, religious beliefs, political views, or biometric data unless specifically required by applicable law.
AceWin88 collects your personal data through various transparent channels. We never obtain your data covertly or through any unethical means:
The majority of data we hold is provided directly by you during the AceWin88 account registration process, identity verification (KYC), enquiry or customer support form submissions, participation in promotions or contests, and direct communication via email, live chat, or other official channels.
When you browse or use the AceWin88 platform, our systems automatically collect technical and usage data via cookies, web beacons, tracking pixels, and similar technologies. This data helps us understand usage patterns in order to enhance your experience.
In certain circumstances, AceWin88 may receive your personal data from accredited third-party identity verification service providers, licensed payment processors handling your MYR transactions, and legitimate fraud prevention and anti-money laundering agencies. All such third parties are bound by strict confidentiality obligations.
AceWin88 processes your personal data only for the following legitimate and clearly identified purposes. We do not use your data for any other purpose without your consent:
| Processing Purpose | Legal Basis | Further Details |
|---|---|---|
| Member registration & account management | Contract performance | Creating and maintaining your AceWin88 account |
| Deposit & withdrawal processing | Contract performance | Processing MYR transactions via eWallet & FPX |
| Identity verification (KYC) | Legal obligation | Comply with AML & PDPA requirements |
| Customer support | Legitimate interest | Resolving member enquiries and complaints |
| Delivery of service communications | Legitimate interest | Important notices, terms updates, security alerts |
| Marketing & promotions | Consent | Only if you have consented to receive |
| Analytics & platform improvement | Legitimate interest | Anonymised data for UX improvement |
| Fraud prevention & security | Legitimate interests & legal obligations | Detecting suspicious activity & protecting members |
If you have given consent to receive marketing communications from AceWin88 — including information on the latest promotions, bonuses, and exclusive slots or live casino offers — you may withdraw that consent at any time by contacting us or using the unsubscribe link in our emails.
AceWin88 treats your personal data as a trust we are obligated to uphold. We does not sell, rent, or disclose your personal data to external parties for marketing purposes without your explicit consent. However, there are limited situations where data sharing is necessary and lawful:
AceWin88 shares necessary data with carefully selected third-party service providers who are bound by strict confidentiality agreements. These include payment processors handling eWallet and FPX transactions, cloud service providers that store data securely, gaming software providers such as slots and live casino developers, and analytics and cybersecurity platforms. All such providers are permitted to use your data solely for the specific purposes set out in their agreements with AceWin88.
AceWin88 may be required to disclose your personal data to the relevant authorities where mandated by applicable Malaysian law, a valid court order, or a lawful request from a law enforcement agency in the course of a financial crime or money laundering investigation.
Our Commitment: In all data-sharing situations described above, AceWin88 discloses only the data that minimum and necessary only. We always ensure that any recipient of your data maintains security measures equivalent to our own standards before any sharing takes place.
AceWin88 does not retain your personal data for longer than is necessary to fulfil the original purpose of collection or to comply with applicable legal requirements. The following are our data retention guidelines:
Once the retention period has expired or you submit a valid data deletion request, AceWin88 will securely delete or anonymise your data using industry-approved procedures so that it can no longer be identified or recovered.
AceWin88 invests seriously in a comprehensive data security infrastructure to protect every member's personal information. Our key protective measures include:
Shared Responsibility: While AceWin88 takes all reasonable steps to protect your data, account security also depends on your own actions. Please use a strong, unique password, do not share your login credentials, and contact us immediately if you suspect any unauthorised activity on your account.
As an AceWin88 member and data subject under Malaysia's PDPA 2010, you have the following rights, which you may exercise at any time:
Requesting a copy of the personal data we hold about you
Requesting correction of inaccurate or incomplete data
Requesting data deletion when no valid legal basis for processing exists
Requesting restriction of data processing under certain circumstances
Receive your data in a structured, machine-readable format
Objecting to the processing of your data for direct marketing purposes
To exercise any of the rights above, please contact our Data Privacy Officer by email at privacy@acewin88.ws. Your request will be acknowledged within 3 business days and resolved within 14 business days. In complex cases, this period may be extended to up to 30 days, with notice provided to you.
AceWin88 uses cookies and similar technologies to enhance your experience on our platform. Below is an explanation of the types of cookies we use:
You can control and manage cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality of the AceWin88 platform. For guidance on managing cookies in popular browsers, please refer to your respective browser's help section.
AceWin88 is an adult entertainment platform that open to individuals aged 18 and above only. We do not knowingly collect or process personal data of children under the age of 18.
If we discover that we have inadvertently collected personal data from a minor, we will take immediate steps to delete that data and close the associated account. Parents or guardians who become aware that their child has registered an AceWin88 account are urged to contact us immediately at privacy@acewin88.ws so that appropriate action can be taken promptly.
The AceWin88 platform may contain links to third-party websites or services, including game software providers and payment processors. This Privacy Policy applies solely to the AceWin88 platform.
AceWin88 is not responsible for the privacy practices or content of third-party websites. We encourage you to read the privacy policy of every website you visit, especially before providing any personal information. While we endeavour to ensure that all our business partners maintain high data protection standards, we cannot guarantee the practices of third parties that are entirely outside our control.
AceWin88 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, current legal requirements, or service improvements. We are committed to notifying you of any material changes through:
Your continued use of the AceWin88 platform after an amendment's effective date will be deemed as your acceptance of the updated Privacy Policy. If you disagree with any changes, you have the right to close your account and request data deletion in accordance with the procedures set out in Section 8.
If you have any questions, concerns, or complaints regarding how AceWin88 handles your personal data, or if you wish to exercise any of the rights set out in Section 8, please contact our Data Privacy Officer (DPO) at:
For more information on how we handle your privacy in a broader context, including responsible gaming, please visit the Responsible Gaming and Terms & Conditions us. Frequently asked questions relating to privacy are also available on the FAQ ours.
Complaint to the Authorities: If you are not satisfied with AceWin88's response to your privacy request, you have the right to lodge a complaint with Department of Personal Data Protection (JPDP) Malaysia which is the relevant regulatory body under the Malaysian Ministry of Communications and Digital.
Join over 100,000 active AceWin88 members who play with confidence knowing their personal data is fully protected. Register today and enjoy slots, baccarat, live casino, and Sports Betting in a safe and responsible environment.
Your personal data is protected under Malaysia's PDPA 2010. For users aged 18 and above only.